宋晓晖

客户服务主管 / 招商局物业深圳物业分公司

潮州  物业管理/商业中心

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个人情况 姓名:宋晓晖 性别:女 出生年月:1978年12月 学历:专科 毕业院校:广州外语外贸大学 主修专业:英语 教育状况 1. 1994.8—1997.7 就读于吉林省长春市一五O中学; 2. 1997.9—1999.7 就读于吉林省华侨外国语学院; 3. 1999.7—2003.6 就读于广州外语外贸大学; 4. 2004.8—至今 就读于深圳大学成人教育学院 英语本科 工作经历 1.1999. 7—2002.9 就职于招商局物业管理有限公司深圳分公司 鲸山别墅管理中心  租赁接待员 主要负责鲸山别墅房屋的租赁,成功出租了多套别墅和公寓,受到深圳招商房地产有限公司领导的好评;接待市领导、内地各级领导及国外商务人员的参观。  片区管理员 主要负责客户投诉的处理,跟踪与回访;房屋的入住和退房手续的办理;组织社区文化活动,定期走访住户,资料管理等工作。参加公司的ISO9000 & OSHOOS10008的系统培训,担任公司内审员,并参与了公司内部评审的工作。热情,周到,体贴的服务得到住户们的普遍好评,被评为“2000年度蛇口工业区优秀共青团员”。因优秀的工作业绩,被提升为客户服务主任。 2. 2002. 9—至今 就职于招商局物业管理有限公司深圳分公司 鲸山别墅管理中心  客户服务主管 主要负责后勤事务的计划和管理;车辆管理;行政人事事务的管理;员工活动和社区文化活动的组织、计划及实施;仓库的管理;组织员工内部培训;接待重要客户的参观活动;大型投诉的处理。因工作表现突出,被评为“2004年度招商局物业优秀员工”。 应用技能 1. 具备熟练的听,说,写,译能力。 2. 熟练的Internet和Intranet网络操作。 3. 能熟练应用Windows操作系统, Word Excel PowerPoint等Office软件。 个人素质 供职项目为35万平方米的全国知名高级涉外住宅区。多年的服务管理工作,使自己树立了“急用户之所急,想用户之所想”的服务理念,养成了“守时、守信”工作准则;坚持学用结合,在工作中不断提升服务质量和工作理念;有强烈的工作责任感,勇于承担责任;工作适应能力强,能承受工作压力,敢于接受挑战;较强的工作计划和实施能力;学习接受能力强,能较好的处理人际关际,具有良好的团队合作精神。 Resume Name: Song Xiaohui Sex: Female Hometown: Jilin Province Birth Date: Dec.4, 1978 Education Background: Associate Graduate School: Guangzhou Foreign Language and Commence University Major: English Interested Position Assistant or secretary Education Background 1. 1994.8—1997.7 study in No.150 Middle School of Changchun 2. 1997.9—1999.7 study in Jilin Overseas Chinese Foreign Language Institute 3. 1999.7—2003.6 study in Guangzhou Foreign Language and Commence University 4. 2004.8 till now study in Shenzhen University Major in English Working Experience 1.1999. 7—2002.9 work for China Merchant Property Management Company ,Shenzhen Branch Jingshan Management Center  Leasing Administrator Responsible for the work of house leasing and management in Jingshan villa (a foreign-residential community); cooperate with China Merchants Leasing Dept. to rent lots of villas and apartments successfully, and received good appraisal from manager; responsible for the reception of leaders from each districts at all levels and business team abroad.  Client Administrator Responsible for receiving and handling the customers’ complaints and request, act as translator for customers, check-in and check-out of the houses, organize the community activity, visit the tenants, quality document management etc. Taking parting in the system training of ISO9000&OSHAS 18000, be a civil auditor of the company. Be charged with the auditing work. The tenants are very satisfied with the warmhearted, careful, and thoughtful service by me.,awarded “Excellent Communist Youth League Member” in 2000. For excellent work, be promoted the Customer Supervisor. 2. 2002.9 till now work for China Merchant Property Management Company ,Shenzhen Branch Jingshan Management Center Customer Supervisor Responsible for Logistics affairs; vehicle management; responsible for the quality documents, actualize the employee and community activity and cu, management of the warehouse, training; receiving the important guests to look around; handling the important comment and complain. Given prominence of the work by the company, awarded “Excellent Personnel” in 20004 by China Merchant Property Management Company. Personal Ability Work for a foreign community which has 350,000 m2 and be famous in China. Depending several years of customer service, build up my own management special idea, making good habit of “on time and keep my word”, persevering in study and use, Improving the quality of the work, have a strong responsibility for the job ,brave to take on the duty, deal with the business in order; have a strong interests to learn new knowledge and pick it up quickly and adapt into the new surroundings in the short time, work under pressure , cooperate with the colleagues well and have a good relationship with them. Application Skills 1. Strong ability of listening;speaking;writing and translating in English. 2. Familiar with the operation of Internet and Intranet. 3. Skillful with the operation system of Window, Word, Excel and PowerPoint. 4. Experience in dealing with foreign letters, fax, relating documents, and keep inventory. Contact ways Mobile: 13189769095 E-mail: crystal1204cn@hotmail.com

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